Affected by Global Estonia? Contact us
If you did not receive the service you paid for, a refund was refused, the price changed, or your e-mails go unanswered, you are not alone. Send what happened with dates and documents; your identity is not published, and your case is not published either unless you want it to be; even just knowing how many people are affected matters to others affected.
How to reach us
- Form: below; no name required, e-mail optional. Form data goes directly to the site operator, not to a third-party service.
- E-mail: contact@globalestonia-complaints.com (if you want to attach documents)
It is enough to include: which company you paid, when, how much; what you did not receive; date of the last reply. Attach documents (invoice, receipt, e-mail) if you have them; redact IBANs and personal data.
Privacy: how data sent through the form is processed is explained on the Privacy policy page.
Report form
What to do right away
- Replace the contact person and the accountant. In Estonia late-filing fines can be imposed on the company and its management board member; waiting increases the damage.
- Send a written notice: date, amount, “deliver or refund within 14 days”.
- Payment order (maksekäsu kiirmenetlus): for a documented money claim; in Estonia these applications are handled centrally by Pärnu County Court, Haapsalu courthouse, via e-toimik (claims up to €8,000). If the debtor objects (if this was requested in the application), the case continues as ordinary proceedings.
- Financial Intelligence Unit (Rahapesu Andmebüroo): supervises licensed providers such as JusTrust OÜ only for anti-money-laundering compliance; it does not handle service-delivery or refund disputes.
- e-Residency / EIS: if the provider is listed on the e-Residency Marketplace, feedback can be sent.
- If you paid by card: chargeback (usually 120 days); there is no chargeback for bank transfers.
Reported cases
Reports are not published as separate cases, to protect identities; they feed the complaint types listed on the Affected customers page, or only the count.