Complaint
Global Estonia gives no refund terms: full prepayment, no written refund conditions
In the reported cases every service is paid in full as soon as the invoice arrives, before the work starts. No written refund or cancellation terms are given; no document says under what conditions money can be recovered. When the work drags on or the expected result does not come, there is no defined refund path for the customer; reported refund requests are refused. Since the paying party holds no contract, price list or delivery commitment, objections stay confined to e-mail. For a customer living outside Estonia, debt recovery means extra cost and time, while the obligation in the register stays with the customer in the meantime.
(Opinion: prepaying a provider with no written refund terms means writing the money off from the start.)
The provider’s own website (September 2026) states that the address and contact-person package is “non-refundable once the annual term commences” and that the formation fee is refunded only “if you cancel before we have begun any substantive compliance activity”; for accounting there are no written refund terms.
This card describes a complaint type rather than one incident; details may vary from report to report.
How to recognise this situation
- The words “refund”, “cancellation” or “termination” appear nowhere in the quote or invoice.
- Full payment is requested before any work starts.
- When you ask about refund terms, you get a general answer instead of a written text.
Questions to ask the provider
- If the service is not delivered, up to which stage is how much refunded; can you send this in writing?
- How, and how many days in advance, is notice of termination given?
- Within how many working days do you answer a refund request?
What to do about this type of complaint
Before paying in advance, ask for scope, term, refund and termination terms in one written document; invoices and e-mails are not a contract. Know that you can change the contact person and legal address in the register yourself when needed; get the exit plan in writing at the start.
Related guide sections:
- Company formation › Before you pay: check the provider’s public record
- Choosing an accountant › 4–7: Contract, scope, refund and price rule
- File your own report › Changing the contact person and legal address in the register
- Where to complain › First: keep records, send a formal notice, separate accounts
Similar complaints
- Unclear scope: work assumed to be included is charged separately later
- An exit fee for leaving: transfer of the contact person and release of documents made conditional on payment
- Global Estonia gives no contract: nothing in writing, no breakdown, no clear counterparty
- The same return is refused this time with documents accepted before