Complaint
Global Estonia gives no contract: nothing in writing, no breakdown, no clear counterparty
In the reported cases the service was sold by e-mail; no signed service agreement, price list or delivery commitment is provided. Which legal entity is responsible for which service can only be read off the invoice. With no document to rely on in a fee dispute, every discussion ends at “this is how we calculate”. For a corporate customer, who is not a consumer under Estonian law, the lack of a written contract also makes the claim harder to prove.
(Opinion: a provider without a written contract has no enforceable obligation towards you either; when you object it can simply ignore you, and in the reported cases that is exactly what it did. One should not work with such a company.)
This card describes a complaint type rather than one incident; details may vary from report to report.
How to recognise this situation
- Payment is requested by quote e-mail and invoice; there is nothing to sign.
- The terms of service are not written in one place.
- Which company is responsible does not appear on any document.
Questions to ask the provider
- Can you send a signed contract covering scope, term, price and termination?
- Which company is the contracting party?
- If you have general terms, which version applies to this service?
What to do about this type of complaint
Before paying in advance, ask for scope, term, refund and termination terms in one written document; invoices and e-mails are not a contract. Know that you can change the contact person and legal address in the register yourself when needed; get the exit plan in writing at the start.
Related guide sections:
- Company formation › Before you pay: check the provider’s public record
- Choosing an accountant › 4–7: Contract, scope, refund and price rule
- File your own report › Changing the contact person and legal address in the register
- Where to complain › First: keep records, send a formal notice, separate accounts
Similar complaints
- Global Estonia gives no refund terms: full prepayment, no written refund conditions
- Unclear scope: work assumed to be included is charged separately later
- An exit fee for leaving: transfer of the contact person and release of documents made conditional on payment
- The same return is refused this time with documents accepted before