Global Estonia gives no refund terms: full prepayment, no written refund conditions
In the reported cases every service is paid in full as soon as the invoice arrives, before the work starts. No written refund or cancellation terms are…
Global Estonia contract and refund complaints
★☆☆☆☆ 1.1/5 · 9 complaint cards
Complaints around terms that are not in writing: contract, scope, refund, delivery date and leaving.
Each card describes a complaint type; details, the evidence line and what to do are on the card’s own page.
Terms that are not in writing
Complaints of this type share one gap: the terms of the service are not in a single written document. In the reported cases payment is requested by quote e-mail and invoice; scope, delivery date, refund and termination terms are not written. The invoicing company can change from period to period; according to the provider’s website, accounting is compulsory and the address package is non-refundable once the term starts. When a problem arises the customer does not know what to rely on, and leaving raises returning the documents and transferring the contact person. What should be in writing before paying in advance is listed point by point in the guide to choosing an accountant. (Opinion: in a relationship without written terms, the seller has the last word in any dispute.)
Complaints of this type
Unclear scope: work assumed to be included is charged separately later
In the reported cases the quote comes as a single total; it does not say which tasks are included and which will be charged separately. When the customer…
An exit fee for leaving: transfer of the contact person and release of documents made conditional on payment
In the reported cases a customer wanting to move to another provider is asked for an additional fee for transferring the contact-person entry, releasing the…
Global Estonia gives no contract: nothing in writing, no breakdown, no clear counterparty
In the reported cases the service was sold by e-mail; no signed service agreement, price list or delivery commitment is provided. Which legal entity is…
The same return is refused this time with documents accepted before
In the reported cases the provider refuses to prepare, with the same documents, a return it previously prepared with the same kind of documents. Although the…
No delivery date: nobody says when the work will be done
In the reported cases no date is given after payment for when the work will be completed; when asked, a general answer comes instead of a date. Even for work…
JusTrust, Companify, Sazara, Quintum OÜ: a different account every year
In the reported cases the invoice for the same service came from a different company from period to period: JusTrust OÜ or Companify OÜ for the contact…
The renewal calendar sits with the customer, not the company: rushed as the deadline nears
In the reported cases deadline-bound registry and service renewals are not planned ahead; the reminder and the quote arrive close to the deadline, sometimes…
Accounting is compulsory to get the address: per the provider’s website accounting is “required of every client”, from Quintum OÜ
On the provider’s website (globalestonia.com, 13 Sep 2026) the services table says accounting is “required of every client, provided by Quintum OÜ”; the…
What to do about this type of complaint
Before paying in advance, ask for scope, term, refund and termination terms in one written document; invoices and e-mails are not a contract. Know that you can change the contact person and legal address in the register yourself when needed; get the exit plan in writing at the start.
Related guide sections:
- Company formation › Before you pay: check the provider’s public record
- Choosing an accountant › 4–7: Contract, scope, refund and price rule
- File your own report › Changing the contact person and legal address in the register
- Where to complain › First: keep records, send a formal notice, separate accounts
Frequently asked questions
I paid without a contract; what can I do?
The quote e-mail, the invoice and the payment receipt together prove the agreement. State what was not delivered and your refund request in one written formal notice; if you paid by card, you can dispute the charge with your bank. Details in the complaints guide.
Can I change the contact person without the provider’s consent?
Yes. The contact-person entry is changed in the company portal with the new contact person’s consent; the old contact person’s consent is not needed. Steps in the guide to filing your own report.
What if my documents stay with the provider?
Accounting documents belong to your company, and keeping them for seven years is the company’s duty. Request them in writing with a list; you can also get bank statements from the bank, returns from e-MTA and annual reports from ariregister yourself.