Complaint
Late to Zoom calls, appointments never confirmed
In the reported cases Zoom support is promised during the sale. Afterwards, a customer asking for an appointment gets no time slot or an unconfirmed one; on the day the link arrives late or the call is joined late. For a customer in another country planning around Estonian time, that is not just lost time but days on which registry deadlines keep running.
This card describes a complaint type rather than one incident; details may vary from report to report.
Evidence: Dated e-mails, invoices and payment records are kept on file; they are not published here to protect identities, and are shared with the authorities and with the company under the right of reply.
How to recognise this situation
- Your appointment request gets no time slot, or the slot is not confirmed.
- The call link arrives at the last minute, or the call is joined late.
- What was discussed is not summarised in writing.
Questions to ask the provider
- Which day and time can you confirm in writing for the call?
- Who will attend, and will the accountant be there?
- Can you summarise the decisions by e-mail after the call?
What to do about this type of complaint
Ask for the name and direct e-mail of the person preparing the report; confirm every call in a dated message. If replies stop, send one written formal notice and make sure your company’s registry and tax access no longer sits with the provider.
Related guide sections:
Similar complaints
- Meetings cancelled or postponed and forgotten
- No professional way of working: no clear point of contact, no commitments, follow-up left to the customer
- The accountant never writes directly; everything via an intermediary, everything late
- The same documents requested again and again; the process restarts