Late to Zoom calls, appointments never confirmed
In the reported cases Zoom support is promised during the sale. Afterwards, a customer asking for an appointment gets no time slot or an unconfirmed one; on…
Global Estonia communication complaints
★★☆☆☆ 1.5/5 · 8 complaint cards
Communication that changes after payment: reply times, appointments, counterpart and document flow.
Each card describes a complaint type; details, the evidence line and what to do are on the card’s own page.
Communication that changes after payment
The recurring pattern in complaints of this type is that communication is different before and after payment. In the reported cases replies come the same day during the sale and a Zoom call is offered; after payment, questions go unanswered for days or entirely, appointments are not confirmed or are cancelled. The name of the accountant preparing the report is not given, questions go back and forth through an intermediary, and documents already sent are requested again. For a customer living outside Estonia, these delays are days on which registry deadlines keep running. (Opinion: communication that speeds up or slows down depending on payment is not compatible with a professional service relationship.)
Complaints of this type
Meetings cancelled or postponed and forgotten
In the reported cases scheduled meetings are cancelled or postponed at the last minute; the company proposes no new date for a postponed meeting; the…
No professional way of working: no clear point of contact, no commitments, follow-up left to the customer
In the reported cases it is unclear who is responsible for what: a matter passes between sales, customer relations and accounting and is explained from…
The accountant never writes directly; everything via an intermediary, everything late
In the reported cases documents go to the portal; customer relations says they have been forwarded to the accountant; the accountant’s questions arrive days…
The same documents requested again and again; the process restarts
In the reported cases documents already uploaded to the portal or sent by e-mail are requested again weeks later; the customer sends the same files a second…
Global Estonia does not reply: payment mails same day, questions wait weeks
In the reported cases, quotes, IBANs and payment confirmations usually come the same day. Questions about documents and prices wait for weeks; even simple…
Ghosted after paying: the last e-mails are never answered
In the reported cases the company writes often before payment; after payment the tempo changes: first delays, then one-line replies, finally silence. The…
Promised local representation, delivered remotely: the provider is not on the ground either
In the reported cases all communication runs remotely by e-mail and Zoom; nobody is present in an office or at the register while a step is carried out. What…
What to do about this type of complaint
Ask for the name and direct e-mail of the person preparing the report; confirm every call in a dated message. If replies stop, send one written formal notice and make sure your company’s registry and tax access no longer sits with the provider.
Related guide sections:
Frequently asked questions
What should I do if Global Estonia does not answer e-mails?
Send one written formal notice stating what you need and by what date you expect a reply, and copy it to the company’s official e-mail address shown in the register. Meanwhile make sure your company’s registry and tax access no longer sits with the provider.
Am I entitled to know the accountant’s name?
The management board signs the annual report and carries the responsibility, so you need to know who does your company’s accounting. Ask in writing for the name and direct contact details; if they are not given, record it as a reason to change provider.
How do I document calls and meetings?
Summarise the date, attendees and decisions of each call by e-mail the same day and send it to the other side. Request unconfirmed appointments again in writing; this correspondence may later be your only evidence.