Complaint
After objecting to the fee, new conditions appear for the same work
In the reported cases, after the customer objects to the fee, new conditions appear for work that ran without problems in earlier periods: documents accepted before are considered insufficient, extra explanations and confirmations are requested, and replies are delayed. Why the standard applied before and after the objection has changed is not explained. The customer cannot tell whether the work is really incomplete or whether this is a response to the objection. (Opinion: applying a different standard to the same work after a price dispute gives the impression of penalising the objection.)
This card describes a complaint type rather than one incident; details may vary from report to report.
How to recognise this situation
- Work or documents accepted before the objection are considered insufficient afterwards.
- When and why the new conditions were introduced is not stated in writing.
- Reply times get noticeably longer after the objection.
Questions to ask the provider
- Why did a practice that was sufficient last period change; can you explain in writing?
- Do the new conditions apply to all clients, and is there a written rule?
- Regardless of the fee question, what is the delivery date for the work?
What to do about this type of complaint
Reporting or sanction talk raised during a fee negotiation is not a legal step but a means of pressure; keep the correspondence and answer with a calm, short notice. If your records are in order there is nothing to do; the real routes are a payment-channel dispute and, if needed, the payment order procedure.
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