Complaint
Fees by “number of transactions”; they do the counting and never show the breakdown
In the reported cases the accounting fee is calculated from the number of transactions on a written scale: every invoice and every bank movement counts as one. The company does the counting; the customer only sees the total. When asked why the count is so high, no itemised list is given; the answer is that the accountant counted. A customer with no way to check the count pays the figure given. (Opinion: a count with no breakdown opens the door to arbitrary pricing.)
This card describes a complaint type rather than one incident; details may vary from report to report.
How to recognise this situation
- The fee depends on the number of transactions, but the count is not shown to you.
- What counts as a “transaction” is not defined.
- Different counts are given for the same period.
Questions to ask the provider
- Can you send a breakdown of the transaction count on the invoice, with dates and amounts?
- Which bank movements count as transactions, and which do not?
- Where are the transaction limit and the unit price written?
What to do about this type of complaint
Judge the price against a published price list and a written scope, not against a quote alone; have the renewal rule written into the contract and compare with the listed prices of providers on the e-Residency Marketplace. Pay by card where possible so that a dispute route stays open if the service is not delivered.
Related guide sections:
Similar complaints
- Global Estonia pricing: a different price for the same service every year
- Arbitrary pricing: no published accounting tariff, quotes depend on the person and the day
- Global Estonia prices are high: far above listed providers for the same scope
- A big package for a small company: full fee even for a company with no activity